PROFESSIONAL PROFILE:
Offering a solid background in field and corporate Restaurant Operations with strengths in the supervision and development of Operations Management staff. Fifteen + years experience in all facets of Restaurant Operations with progressively demanding responsibilities. Accustomed to fast-paced, high volume and quick decisions in an environment that is constantly changing and dependent on critical timing. Managed with authority and integrity.
PRIMARY AREAS OF EMPHASIS:
• Management Development/Succession Planning Manpower Planning
• Media Development and Production Branding
• Professional Employment and Management Recruiting Employee Relations
• Employee Training and Orientation Employment Law/Drug Testing
• Policy and Procedures Development/Implementation Team Building /Counseling
• Safety issues /workers compensation EEOC Investigations/Responses
CAREER EXPERIENCE:
Managing Partner – 1998 - February 2000
Attila Wings, LLC.
Wilmington, Delaware
• Responsible for acquisition and transition of all facets of operations of six (6) existing restaurants in Philadelphia, Pennsylvania, Atlantic City & Southern New Jersey.
• Acted as General Manager of Maple Shade location during operations transition.
• Converted all cash registers, POS merchant terminals, etc. over to Attila Wing, LLC. financial control.
• Developed and deployed revised financial system utilizing MS EXCEL for monthly Profit and Loss statement preparation.
• Produced General Ledger dictionary used for coding system for accounts payable compliance.
• Involved in recruitment of all store manager positions.
Regional Manager/General Manager - 1989 - 1997
RMD, (d.b.a.) HOOTERS® / Hooters of America
Louisville, Kentucky / Atlanta, Georgia
• Responsible for full scope of Restaurant Operations activities for 3 area restaurants in Louisville, Kentucky.
• Recruitment of management and support staff for each operation.
• Counseled, coached and consulted with General Managers, Assistant Managers and Key Staff Employees on employee relations, conflict resolution and performance issues.
• Conducted numerous training classes for new employees and existing managers covering a variety of areas with the focus on franchise compliance.
• Designed and implemented an hourly manager on duty store rotation system for use throughout the company.
Corporate Controller – 1983 – 1988
Neighborhood Restaurants of America (d.b.a.) HOOTERS®
Jacksonville, Florida
• Involved in company start-up from third store
• Developed accounting and human resources policy manuals from inception and modified as needed.
• Designed and implemented store operation procedures and policies.
• Created an employee handbook for corporate and field positions.
EDUCATION/PROFESSIONAL: